jaya2 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") apply to the use of the jaya2 platform and all its services. By accessing the jaya2 website or using any service, you confirm that you have read, understood, and agreed to these Terms in full.

jaya2 ("Platform", "we") provides online casino gaming and sports betting services in the Bangladeshi market. These Terms form a legally binding agreement between you ("user", "member") and jaya2.

jaya2 reserves the right to amend these Terms at any time. Amended terms take effect as soon as they are published on the website. By continuing to use the platform, you are accepting the amended terms.

2. Account Registration

A valid account must be created to use any service on jaya2. You are required to provide accurate and complete information at the time of registration.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, address, mobile number, and other details provided at registration must be truthful.
• It is entirely the member's responsibility to keep their account password secure and confidential.
• Any unauthorised access to your account must be reported to us immediately.
• Accounts may not be created on behalf of a corporate entity or any other person.

2.2 Account Security

jaya2 uses SSL encryption to help secure your account. However, it is entirely your responsibility not to share your login details with anyone. You are accountable for all activity carried out from your account.

3. Age Verification and Identity Confirmation

By registering, you confirm that you are at least 21 years old. jaya2 may request documents at any time to verify age and identity, such as:

• A photo of your National ID (NID) or passport
• A bank statement or utility bill (for address verification)
• Proof of the mobile number linked to your payment method

jaya2 reserves the right to hold withdrawals until the verification process is complete. jaya2 has the right to cancel an account and forfeit its balance if false information is provided.

4. Deposits and Withdrawals

4.1 Deposits

The following payment methods can be used to make deposits on jaya2: bKash, Nagad, Rocket, Upay, and bank transfer.

• Deposits must be made only from a payment account registered in your own name.
• Deposits through third parties are not accepted.
• After a successful deposit, your account balance is generally updated instantly.

4.2 Withdrawals

Withdrawal requests generally take between 15 minutes and 2 hours to process. Full KYC verification must be completed before withdrawals can be made. Withdrawals can only be made to the same payment method used for the deposit.

• Withdrawals may be placed on hold if active bonus wagering requirements have not been met.
• jaya2 reserves the right to hold or cancel a withdrawal if fraud is suspected.
• Additional verification may be required for large withdrawal amounts.

5. Bonuses and Promotions

jaya2 offers various bonuses and promotions. Each offer has specific terms, which are detailed on the relevant promotion page.

5.1 Welcome Bonus

• The welcome bonus applies to the first deposit only and can be received once per account.
• Withdrawals cannot be made while a bonus is active.
• The bonus balance is kept separate until the wagering requirement is met.

5.2 VIP Cashback Program

The jaya2 VIP program has four tiers. You can move up to a higher tier by playing regularly:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.6%
• Gold: Weekly cashback up to 0.9%
• Platinum: Weekly cashback up to 1.2%

jaya2 reserves the right to change, suspend, or cancel any bonus programme at any time. If bonus misuse or fraud is suspected, jaya2 may forfeit the bonus during the investigation.

6. Gaming Rules

All games on jaya2 are operated through third-party software providers. Each game has its own rules, which can be found within the game.

6.1 Fair Play

All games on jaya2 follow a fair play policy. Every outcome is determined completely impartially using Random Number Generator (RNG) technology. The platform does not influence the result of any game.

6.2 Technical Errors

If a bet or game is cancelled due to a technical error or server issue, the amount of the bet in question will be refunded. Incorrect winnings displayed due to a technical error will be considered void.

• If the internet connection is lost during a game, the game generally continues on the server.
• In the event of any dispute, jaya2's system logs will be treated as final evidence.

7. Prohibited Activities

The following activities are strictly prohibited on the jaya2 platform:

• Creating or using multiple accounts.
• Placing artificial bets or colluding to obtain bonus benefits.
• Using automated bots or any other software to operate games.
• Money laundering or any other illegal financial activity.
• Providing false or forged identity documents.
• Attempting to intrude into the platform's software or systems.
• Harassing or behaving inappropriately towards other members.
• Placing bets on behalf of a third party or playing games in exchange for payment.

8. Account Suspension and Closure

8.1 Suspension or Closure by jaya2

jaya2 may suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Suspicion of fraud or deception.
• Failure to complete age or identity verification.
• Suspicion of money laundering or instruction from a law enforcement agency.
• Prolonged account inactivity (12 consecutive months).

8.2 Voluntary Closure by the Member

You can request to close your account at any time by contacting us via 24/7 live chat or by emailing [email protected]. Any pending bets will be settled before the account is closed, and the remaining balance will be returned, subject to conditions being met.

9. Privacy and Data Protection

jaya2 is committed to protecting your personal information. Full details of our data collection, use, and protection policy can be found on our Privacy Policy page.

In brief, jaya2 uses your information for the following purposes:

• Creating and managing your account.
• Processing payments and preventing fraud.
• Fulfilling legal obligations.
• Providing customer support.
• Relevant promotional communications (with your consent).

jaya2 uses SSL encryption to keep all your information and transactions secure. We never sell your information to third parties.

10. Responsible Gaming

jaya2 strongly believes in responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as a cause of addiction or financial difficulty.

jaya2 provides the following tools to help you play in a controlled way:

• The ability to set deposit limits.
• Temporary or permanent Self-Exclusion.
• Session reminders and time limit settings.
• The option to take a gaming break when needed.

11. Limitation of Liability

To the maximum extent permitted by applicable law, jaya2 accepts no liability for the following:

• Gaming losses due to internet disconnection.
• Transaction delays caused by third-party service failures.
• Unauthorised access to an account due to the user's own negligence.
• Service disruptions caused by events outside our control.
• Indirect or incidental losses arising from gaming.

jaya2's total liability shall not exceed the amount of the relevant transaction under any circumstances.

12. Changes to Terms & Contact

jaya2 reserves the right to update these terms and conditions at any time. Members will be notified of important changes via email or through the platform.

Continuing to use the platform after any changes are made will be considered as your acceptance of the new terms and conditions. If you do not agree to the new terms and conditions, you may request to close your account.

In the event of a conflict between the Bengali and English versions of these terms and conditions, the Bengali version shall take precedence. Any dispute relating to these terms and conditions will be resolved at jaya2's discretion, and jaya2's decision shall be considered final.